Booking policy

Payment in advance by BACS transfer or paypal is required in advance of attending sessions in order to secure your booking. At request, spreading payments over an agreed time frame is fine. It is also essential that the registration including medical information is completed at least 48 hours before the session.

Timing

While we will endeavor to keep within the advertised times, the session may end before the stated time. The timing is approximate and is dependent on the weather and wellbeing of the group, the walking speed of the group, and the length of time of the practices. An early finish for these reasons will not affect the cost of the event.

Cancellation Policy & Refunds

4+ weeks before the workshop you will be offered a full refund or a change of date.

2-4 weeks before the workshop you will be offered a 50% refund or a change of date.

Within 14 days of the workshop, unfortunately I am unable to offer a refund or change of date.

In this case, we suggest you give your place to a colleague or friend. This is because we are a small company and we have to pay all of our staff (and venue /equipment costs) regardless of cancellations, our margins are low as we want to keep prices low and affordable.

Please email to arrange a name change for a ticket and so that we can get the health details of the new attendee.

Training cancellation policy

If you have booked a training or workshop for your organisation that can no longer go ahead then the following charges will apply:

Cancellation charges - training courses:

• 16-12 weeks before the course: 25% of the fee

• 12-8 weeks before the course:  50% of the fee

• 8-2 weeks before the course: 75% of the fee

• Less than 14 days before the course: 100% of the fee.

Please note that full payment is required for non-attendance on a booking that has been transferred.

Cancellations of outdoor sessions/ workshops

Please note, the walk may not go ahead if the numbers are low, or in very bad weather such as high winds. We will try to give you as much notice as possible of this, but we recommend getting insurance to cover accommodation and travel expenses in case this happens.

We usually only cancel if the winds are above 25mph or there is a combination of extreme cold and high wind or very heavy or freezing rain.

In these weather conditions, the activities, such as nature connection can be difficult. Additionally, in high winds the woodlands we use close the area for safety. Please check your emails in the morning before you leave in case of this.

If a session is cancelled due to adverse weather we shall offer you a full refund or credit of the full amount paid to use at a rescheduled or future event. We cannot, however, compensate you for travel or other costs incurred.

If the event goes ahead in adverse weather (e.g. rain or snow), we don’t offer a refund; we feel that lots of cosy waterproof layers and, where possible a campfire, should keep us cosy and happy.

If not enough people are booked on to the course, you will be offered to choose a rescheduled date or a full refund.

We reserve the right to cancel in the event of facilitator’s ill health or not enough participants to run the event. If we do need to cancel for these reasons we will refund to you all deposits and payments you have paid us. We cannot, however, compensate you for travel or other costs incurred. We strongly advise taking out insurance in case of this.

In the event of a cancellation, we shall contact you by email or text as soon as possible before the event.

Safeguarding

We have policies and procedures related to safeguarding for both clients and staff, which we can provide for you to read on request. If you have any questions  relating to safeguarding in relation to a child or vulnerable adult then please contact us. We provide confidentiality in relation to information shared with us by  service-users, except in circumstances where disclosure makes it a legal obligation to share information with appropriate professionals.

Privacy

Any personal information, stored on paper, relating to adults or children attending sessions will be destroyed after they have finished their attendance. Emails provided for booking purposes will not be automatically added to our mailing list, you will need check the box on the consent form agreeing to subscribe to our list to receive regular news and updates.